Our Review Policy & Terms of Use

Purpose of reviews

We ask our travellers to review their experiences of the tours and activities we sell to help fellow travellers to:

• determine if this tour experience is suitable to them;

• discover any useful tips or information that will help them get the best out of their trip;

• feedback to us and to the operators about things that could be improved

The reviews should be a true reflection of the tour experience, discussing the quality of the experience and your opinion of it but they do not represent the views of AirIndia, and the company is not liable for any inaccurate information or misrepresentation given.

Who can write a review for publication on the site

Only those travellers who have booked and completed a tour or activity through us are invited to write about their experiences. No internal or supplier reviews will be posted on the site, although we reserve the right to publish replies from operators alongside original reviews.

Specifically, by using such a service, you represent and warrant that:

a) you own or otherwise control all of the rights to the User Materials that you post;

b) as at the date of posting, the User Materials submitted are accurate;

c) User Materials that you supply do not breach any AirIndia Terms of Use, guidelines or policies (as applicable from time to time);

f) you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;

Use of images or videos

Images and videos submitted to us will normally be published alongside the review as far as they don’t contain any illicit or commercial content not related to the experience itself. Images and videos are also kept on file and may be used in other areas on the AirIndia site as well as for other websites managed by Isango Travel Limited included sites owned by affiliates of Isango Travel Limited

You disclaim any proprietary rights you may have in such User Materials, and the same may be freely used, copied, distributed and made available in any medium and in any form by AirIndia, Isango Travel Limited or its affiliates without your permission

Display of Information

We believe that travellers want to hear from other real travellers, find out where they are from, when they experienced the tour(s) and how did they experienced it. As such, we have decided to share simple personal information about the travellers as part of the reviews. These will not be shared with other 3rd parties without your permission.

Content of reviews

We do not edit or alter the content of any reviews submitted by our travellers although we reserve the rights not to publish reviews that violate any of the guidelines . In such cases, the traveller will be notified of the reason(s) through email.

Publishing of reviews

We aim to review submissions within the shortest time possible to ensure that each review posting is true and credible – we cannot publish hearsay. In the event of a specific complaint, we may forward the complaint to the operator to seek a resolution by gathering the required facts before publishing the content, to ensure a fair view can be obtained.

If you have returned from a tour that you booked via isango! or any of our affiliates and you haven’t received an email from us asking for your review, please contact us at or support@isango.com

Indemnity and Liability

You agree to indemnify AirIndia and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against AirIndia or its affiliates arising out of or in connection with breach of these Terms of Use in relation to such a service.

Specifically, by using such a service, you represent and warrant that:

a) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;

b) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;

AirIndia does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, AirIndia does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.

AirIndia reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where isango! receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.